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CHRISTMAS SHIPPING NOTICE

To ensure delivery before Christmas, please place your order before Sunday the 18th of December.

To ensure delivery before New Years, please place your order before Thursday the 22nd of December.


HOLIDAY PERIOD SHIPPING

Over the Christmas/New Years holiday period you may experience some delays in receiving your order due to the following public holidays:

Christmas Day - 25th December 2016

Boxing Day - 26th December 2016

Christmas Day Holiday - 27th December 2016

New Years Day - 1st January 2017

New Years Day Holiday - 2nd January 2017


Australia Post is closed on Wednesday 28th December.

Our office will be closed on Monday 26th December, Tuesday 27th December and Monday 2nd January. We will endeavour to respond to any query as soon as possible. We thank you for your patience during this busy period.


HOW LONG DOES DELIVERY TAKE? 

All online orders are dispatched the next Business Day. All orders are dispatched from our Distribution Centre in Perth, WA. You will receive an email at 5pm AWST with your tracking info. 


  Location

  Delivery Time*

  Cost

  Australian Metro

  1-3 Business Days

  $10 – orders under $99
  FREE – orders over $99

  Australian Rural

  2-3 Business Days

  New Zealand

  7-10 Business Days

  $30

HOW TO TRACK MY PARCEL?
You will receive a tracking number in your dispatch notification email. All parcels are sent using Australia Post. To track your item go to - auspost.com.au/track/

If your parcel hasn't arrived within the estimated time period, we recommend contacting Australia Post or checking the Australia Post website to see if delivery of your parcel has been attempted.

If you need help locating your parcel, please contact our Customer Service team.

 

DO I NEED TO SIGN FOR MY PARCEL?
Yes. Australia Post will require a signature on delivery and will not leave parcels at unattended premises. If there is no one available to sign for the parcel, a delivery note will be left at the address and the parcel will be sent to your local post office for collection.



INFORMATION FOR NZ CUSTOMERS


We have listed the key points about New Zealand customs and taxes below:

- Some New Zealand orders may incur a customs or import duty charge.
- Charges may occur for orders over NZD$344.
- These charges will need to be paid by you on delivery of your order – we are unable to pay these charges on your behalf.
- We are unable to mark New Zealand orders as a gift.


You can find out more information about New Zealand customs and taxes at the New Zealand Custom and Taxes.