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HOW LONG DOES DELIVERY TAKE? 

All online orders are dispatched the next Business Day. All orders are dispatched from our Distribution Centre in Perth, WA. You will receive an email at 5pm AWST with your tracking info. 


  Location

  Delivery Time*

  Cost

  Australian Metro

  1-3 Business Days

  $10 – orders under $99
  FREE – orders over $99

  Australian Rural

  2-3 Business Days

  New Zealand

  7-10 Business Days

  $30

HOW TO TRACK MY PARCEL?
You will receive a tracking number in your dispatch notification email. All parcels are sent using Australia Post. To track your item go to - auspost.com.au/track/

If your parcel hasn't arrived within the estimated time period, we recommend contacting Australia Post or checking the Australia Post website to see if delivery of your parcel has been attempted.

If you need help locating your parcel, please contact our Customer Service team.

 

DO I NEED TO SIGN FOR MY PARCEL?

From 2 April 2017 Australia Post will be making changes to their signature on delivery service, with authority to leave a parcel if they deem it safe to do so.


If you are at home:

A signature and name will still be captured when you are at home.


If you are not at home:

1. The parcel will be left in a safe place, if one is available (this is at the discretion of Australia post) and a photo will be taken of where the parcel has been left as evidence of delivery.

2. If there is no safe place available to leave the parcel, a notification card will be left at the address and the parcel will be sent to your local post office for collection.



INFORMATION FOR NZ CUSTOMERS


We have listed the key points about New Zealand customs and taxes below:

- Some New Zealand orders may incur a customs or import duty charge.
- Charges may occur for orders over NZD$344.
- These charges will need to be paid by you on delivery of your order – we are unable to pay these charges on your behalf.
- We are unable to mark New Zealand orders as a gift.


You can find out more information about New Zealand customs and taxes at the New Zealand Custom and Taxes.