Statement of Service
Betts Website Requirements
Ordering
Selecting Products
Size Guides
Gift Vouchers
Payment
Online Pricing and GST
Accepted Methods
Currently Not Accepted
Payment Security
Shipping/Delivery
Locations
Cost
Delivery Timing
Tracking
Stock Availability
Conditions of Delivery
Returns
Return Policy
Contact Us
Postal Details
Contact Us Form
Statement of Service
Betts online aims to replicate our store experience via the internet.
We are committed to providing you great service and value for money products that Betts is well known for.
If you have any problems, questions or comments please do not hesitate to contact us.
Betts Website Requirements
The Betts website will function best on the following internet browsers:
- Microsoft Internet Explorer 6 and above;
- Mozilla Firefox 1.6 and above;
- Safari.
The Betts website is best viewed on a 1024 x 768 screen resolution.
Selecting Products
Below we have listed a few pointers on how to add products to your ‘Shopping Cart’ and continue onto the ‘Checkout’ of our online store, just like in a normal store!
- To find a shoe category, please use the menu selections at the top of the homepage to browse our range.
- Once you are shown a selection of shoes click on the thumbnail image (small image) of the item you wish to see more information on.
- You will then be taken to the item's description page, which displays the size and colours of the style available in our online store. These will be shown as coloured boxes.
- If our online store is sold out, it will inform you if the shoe is still available in one of our physical retail stores by showing that size greyed out.
- From that description page, simply select your preferred colour and size and press the button ‘Add to Cart’. You will know this product has been added to you cart when you see a confrimation message.
- If you are not sure about the shoe you can always add the shoe to your cart and delete it later. You will have a chance to view your cart and edit if necessary before you enter any payment details.
- If you want to look at other shoes, simply press ‘back'.
- Once you have finished shopping and wish to view your selections click 'View Shopping Cart', which is always at the top middle of your screen.
- Now you can view what you have selected, delete items or change their quantities.
- When you are happy with your selections - press 'Proceed to Checkout' which will lead you to confirm your order and move through to the payment process.
Size Guides
Guarantee your correct size with Free Returns!
If you are concerned about ordering the wrong size shoe we recommend that you buy both sizes and return (for free) the incorrect size in which we will then refund your credit card for that pair. So you have nothing to lose!
Otherwise, a sizing chart can be found on our shoe size guide page.
Gift Vouchers
Betts Gift Vouchers can only be redeemed in Betts or Betts Kids stores throughout Australia. Vouchers are not an accepted form of tender in our online store.
All vouchers are valid for 12 months from the date of issue and cannot be replaced if lost or stolen nor redeemed for cash.
Online Pricing and GST
All prices are in Australian dollars and include GST.
Occasionally, our online pricing may slightly differ from our store pricing due to special promotions or markdown stock. We aim to keep these occurrences to a minimum.
All prices shown online are only valid online at the time shown.
Accepted Payment Methods
We accept the following credit cards via our online store - Visa, MasterCard and Diners Club
Non Accepted Payment Methods
We currently do not offer Layby, COD, Gift Vouchers or Money Order as online payment.
Payment Security
Betts.com.au uses a 128 bit SSL GeoTrust certificate which ensures that confidential information and transactions cannot be intercepted, altered or viewed.
To ensure further security, Betts staff members only have access to the last 4 digits of your credit card number and expiry date when you place an order online.
Only our secure merchant bank receive and process your full credit card details at any time.
For more details about our systems please view our security policy.
Locations
We deliver to any Australian address (including PO Boxes).
We currently do not service international destinations.
Cost
Betts Online are offering Free Shipping and Returns on all orders over $85.
For all orders under $85 a shipping fee of $9.95 will apply - but a Free Return or Exchange is included!
Express Post is offered in our checkout (surcharge does apply).
Only one shipping method can be chosen per transaction. If you wish for some items to be standard and others via express, please complete two separate transactions. For more information please see our Shipping Offer page.
Delivery Timing
We aim to dispatch all orders within one business day of receiving them.
Orders are dispatched from Perth, Western Australia.
Delivery of items normally takes 3-6 business days after dispatch depending on destination.
3 business days - Melbourne & Adelaide
4 business days - Sydney & Canberra
5 business days - Brisbane & Hobart
Express items generally take only 2 business days after dispatch to Australian capital cities.
Tracking
Parcels are able to be tracked via the Australia Post website. If you wish to do this, please call us on 1300 MY SHOE for your CO number.
If your parcel hasn't arrived please also check with your local post office as it may be waiting for collection. Parcels are taken to the nearest post office if a signature cannot be obtained on delivery.
Stock Availability
We wish to mention to our online customers that our stock levels are dynamic and change frequently, therefore some lines may only be available for a limited time for online purchase.
In the event that you have purchased a shoe which for some reason is not available in our online warehouse, we will aim to track the shoe down for you and notify you of any delays within two working days.
Conditions of Delivery
We deliver via Australia Post.
A signature is required on all deliveries and therefore someone must be present to accept the package. If not, Australia Post will leave a note and the package will be taken to the nearest post office for later collection by you.
For this reason we recommend, if possible, to deliver to an address that will be manned during business hours.
Returns Policy
All orders are entitled to a free exchange or refund. See below for full details...
If, for any reason, you are unhappy with your purchase decision, simply return your unworn shoes within 14 days, together with your receipt and we will gladly provide you with a refund or exchange.
If you have purchased your shoes online you can choose to return or exchange your shoes to any one of our stores or to the online store via reply paid post. Please contact the online store on 1300 MY SHOE (697 463) if you require any help or see the back of your delivery docket for information.
Refunds are always performed using the method of payment. So if you choose to return the shoes instore please take your credit card with you to enable the staff member to process the return/exchange for you. You will also need a print out of your receipt which is emailed to you at the time of online purchase and your delivery docket.
For all online purchases, the 14 day limit only applies to the days in which the shoes were in your possession, therefore eliminating any transit time.
All conditions above are in addition to your statutory rights.
If you wish to provide written feedback, our postal address is
Betts Group
PO Box 3105
Malaga DC
WESTERN AUSTRALIA 6945
1300 MY SHOE (69 7463)
or Fax: (08) 9209 7700
Alternatively, you can contact us by using our online form.