AUSTRALIA POST SHIPPING DELAYS
Australia Post is currently experiencing delivery delays across their network due to the challenges the current pandemic presents, including limited flights, social distancing requirements and increased parcel volumes.
VICTORIA DESTINED PARCELS
With the massive demand and workforce capacity constraints in Victoria, Australia Post foresee an additional 3 day delay for deliveries in Victoria. This is both within and into Victoria.
For the latest information about delays and impacts, please visit auspost.com.au
Thank you for your ongoing support and patience during this challenging time.

DISPATCH TIME FRAME
We aim to dispatch all orders within 2 business days of ordering. Please note, this may be affected during busy sale periods due to increased order volumes.

  Location

 Delivery Time

  Cost

  Australian Metro

  Express: 1-3 Business Days
  Standard: 2-5 Business Days

  Express: $15
  Standard: $9.95
  FREE Standard: orders over $49.99

  Australian Rural

  Express: 2-7 Business Days
  Standard: 3-10 Business Days

  New Zealand

  Express: 7-10 Business Days

  $15

HOW TO TRACK MY PARCEL?
You will receive a tracking number in your dispatch notification email. All parcels are sent using Australia Post. To track your item go to - auspost.com.au/track/

If your parcel hasn't arrived within the estimated time period, we recommend contacting Australia Post or checking the Australia Post website to see if delivery of your parcel has been attempted.

If you need help locating your parcel, please contact our Customer Service team.


DO I NEED TO SIGN FOR MY PARCEL?

No. Australia Post automatically Safe Drop parcels if the delivery person finds a suitable place at the delivery address where they can safely leave your parcel if it doesn’t fit in your mailbox or if you’re not at home to receive it. If the delivery person deems it unsuitable to Safe Drop, a delivery note will be left at the address and the parcel will be sent to your local post office for collection.


INFORMATION FOR NZ CUSTOMERS

We have listed the key points about New Zealand customs and taxes below:

- Some New Zealand orders may incur a customs or import duty charge.
- Charges may occur for orders over NZD$344.
- These charges will need to be paid by you on delivery of your order – we are unable to pay these charges on your behalf.
- We are unable to mark New Zealand orders as a gift.

You can find out more information about New Zealand customs and taxes at the New Zealand Custom and Taxes.